FAQ


How long does it take to experience Wonderspaces?

Visitors are welcome to stay as long as they please during operating hours.  The average time spent experiencing the show is 90 minutes.

What time do I need to arrive at for my timed ticket?

Please arrive within your 15 minute entry time window. If you miss your timeslot, your ticket is no longer valid. Please make sure your ticket is used for the date and time purchased.

Can I change my ticket time or get a refund?

All ticket sales are final.  Tickets are non-refundable and non-transferable.

Can I buy someone else’s ticket?

Only tickets purchased directly from Wonderspaces will be valid for entry.  At least one member of each group must have an ID matching the name on the tickets.  

Why can I only buy one ticket?

If only one ticket is available, that means there is only one ticket remaining for that time slot.  If you are looking to purchase more than one ticket, please select an alternate time.

When will future tickets be released?

Tickets will be released on a rolling basis one month at a time. Please sign up for our email list in order to receive information on future ticket releases.  

Can I leave Wonderspaces and come back in later?

There is no re-entry into the show.

Are pets allowed?

No pets are permitted. Wonderspaces allows service and emotional support animals.

Can I bring a camera and take pictures?

Yes. Non-commercial picture-taking is allowed. We are experimenting with camera-free periods during the shows, but any restrictions on camera use will be included in the ticket information before purchase.  

Can I hold a photo shoot at the show?

Commercial or product shoots and all professional video equipment is prohibited.

What should I bring to the show?

Bring your ticket, photo ID, and an open mind.

Do you accept cash?

Wonderspaces is cashless! We currently only accept credit and debit cards.

Can I bring in a backpack or bag?

We ask you do not bring any large bags inside the show. We’ll provide a complimentary bag check to accommodate storage needs while you are experiencing Wonderspaces.

Can I bring a stroller?

Yes, we allow strollers inside the show. Please note a few installations may require visitors to leave strollers outside the installation while experiencing the artwork.

Is there an age requirement to attend Wonderspaces?

Wonderspaces is appropriate for everyone and all ages are encouraged to attend. Children under 16 require adult supervision and children under 3 can attend for free.

Is Wonderspaces ADA accessible?

Yes, Wonderspaces is ADA accessible.   

Are food and beverages available inside the show?

Yes, there is a snack bar with a selection of snacks and drinks. No outside food or drink is allowed in the show.

Can I return or exchange Wonderspaces merchandise?

All sales are final - we do not accept any exchanges or returns.

Can I wear a costume to Wonderspaces?

Masks and costumes that obscure a visitors face are not permitted inside the exhibition.

How can I become part of the Wonderspaces team?

Please check out our employment page to see current openings.

Are there group rates?  Do you do corporate events?

For large groups or private events, please contact us.